Tableau Server Support

Seamless Tableau Server Support for Uninterrupted Insights

Tableau Tech Support as a Service

Our value proposition is both straightforward and impactful. We understand that each organization faces its own set of unique needs and obstacles in managing their Tableau Server. That’s precisely why we provide tailored support services crafted to meet your exact specifications. Whether it’s setting up and configuring, fine-tuning for optimization, or troubleshooting issues, our seasoned professionals are committed to delivering prompt and efficient solutions that align perfectly with your objectives.

With our comprehensive range of Tableau Server support services, you can have confidence that your Tableau environment will consistently perform at its peak. This ensures that you can focus your energy on what truly matters – leveraging actionable insights from your data to drive informed decision-making.


We’re committed to providing exceptional technical assistance and expertise to optimize your Tableau Server environment. Our comprehensive support offerings encompass a wide range of services tailored to meet the diverse needs of Tableau Server users. Here’s what our Tableau Server Support entails: 

Why Choose Us

Personalized Service

We dedicate time to understanding your unique business requirements and customize our support services accordingly. With us, you’re not just another client – you’re a valued partner.


Our team comprises highly skilled Tableau Server administrators and consultants with extensive experience in managing and optimizing Tableau environments. Count on us to provide expert guidance and support at every stage.

Proactive Approach

We believe in a proactive approach to Tableau Server support, identifying and addressing potential issues before they impact your business operations. Our aim is to maximize uptime and reliability for your Tableau Server deployment.


Our flexible pricing options align with your budget and unique needs. Customized service level agreements (SLAs) provide you with specific support precisely when you need it. You can rest assured our services are customized to fit your exact requirements, maximizing your value and peace of mind.

Support Plan Life Cycle

Incident Management Overview

Raise a Case

The Customer contacts the Tech DL using the Named/Registered Contacts.

Issue Download

ATS Tech Engineer assesses the issue, assigns priority, & generates Ticket number based on the support plan.


Follow standard operating procedures and guidance to diagnose and resolve the issue.


ATS Tech Engineer replicates the issue internally and identifies feasible fixes.


After completing the necessary fixes, ATS deploys the solution on the Customer’s environment.

Tableau Support Plan

Annual PRICE (Yearly)*INR 3,00,000* or 13% of TLV*
(whichever is higher)
INR 4,00,000* or 18% of TLV*
(whichever is higher)
Contact OptionsEmail and HotlineEmail, Hotline & Direct Contact option
CoverageBusiness Hours (8x6)Business Hours (8x7)
Installation SupportUnlimitedUnlimited
Upgradation SupportUnlimitedUnlimited
P1,P2 Issue Target Response Time8,16 Business Hours4, 8 Business Hours
Named Contacts57
Recurring Status CallsBi-weeklyWeekly
Special ProgramsYesYes
Best Practices SessionYesYes
Onsite Escalation Management**Yes
Proactive EscalationsYes
Data Diagnostics***Yes
Technical Account ManagerYes

*TLV Total License Value is calculated as the total sum of product licenses procured over the last 12 months. The price would differ for customers who has not procured the license from Goldstone Technologies.
**Onsite Escalation Management is available with additional commercials involved.
***Data Diagnostics will be conducted twice a Year.

Frequently Asked Questions

What is Technical Support as a Service, and how can it help with dashboarding and development?
  • Technical Support as a Service is a comprehensive offering from ATS that includes technical support, proactive maintenance, updates, optimization, and backup and recovery services for smooth product operation.
  • You may need to connect with ATS’s dedicated Tableau experts for dashboarding and development assistance.
What types of Tableau Server-related technical issues can ATS assist me with?
  • ATS can assist with server-related issues such as installation, configuration, troubleshooting, performance optimization, upgrades, and backup and recovery.
How quickly will ATS respond to my support requests and assist?
  • ATS aims for quick response times based on its Technical Support as a Service offering.
  • Response speed may vary depending on factors like issue complexity and severity, available resources, and agreed service level agreements (SLAs).
How much does Technical Support as a Service cost, and can I get a customized quote?
  • Pricing for Technical Support as a Service varies based on the services required, product complexity, and support level.
  • Contact ATS directly for a personalized quote and tailored pricing solution.
Is ATS able to offer ongoing technical support for my Product infrastructure?
  • Yes, ATS offers ongoing technical support services to ensure consistent operational capabilities.
  • Our support includes maintenance, monitoring, troubleshooting, and performance tuning.
  • Contact ATS to discuss your needs and receive a personalized solution.

Please get in touch to know more about our Service Offerings